Business Process Analysis/Redesign:
A Business Process Analysis or Reengineering is typically aimed at delivering a number of objectives for the organization. Some of these include:
- Standardized the processes with a view to make them run more efficiently at great savings in time, cost and quality.
- Cut process that does not add value and make internal processes more effective
- Improve jobs of employees, giving them more authority and clearer view of how their work fits into the operations of the company as a whole.
- Reward customers with high quality and more responsive services.
Commence the process for ISO 9000 series certification or meet expectations of ISO certification
Information Systems Strategy (ISS) Formulation and Implementation
A popular approach (Galliers, 1993) to defining ISS is to see ISS as comprising of:
- Information Strategy: Pieces of data and information that are of critical essence to the company that must be collected, collated and managed to achieve the business aim of the organization. Information strategy acts as the connector between the business strategy and the ISS
- Information Technology Strategy (IT): IT strategy is concerned with the technological infrastructure, applications and platforms (networks) necessary to fulfill the requirements of the information strategy. They are often referred to as the ‘nuts and bolts’ of providing the business information
- Information Management Strategy: This subset of ISS comprises of how the various information are organized, dealing with questions like who gets access to what information and IT resources, management responsibilities and control, performance measurement issues etc
- Change Management (Implementation) Strategy: This specifies when the ISS will be implemented and by whom, what organizational changes are required for the strategy to be successful etc.
· The importance of using this holistic approach to crafting an IS strategy is to ensure that all required components are captured and addressed in the strategy document. For example, using this broad based IS strategy formulation approach for an Internet Service Provider in Nigeria; we recommended under the information strategy that the company keep its vital information in an intranet that is capable of delivering any piece of information to any member of staff with the click of a button. This worked well when the strategy was implemented as it resulted in reduced time to service customers (internal and external) as well as identifying the bedrock upon which the IT strategy was built.
The objectives of an IS Strategy is to appraise the extent to which the IS function is supporting or can or will be able to support the business strategy of the organisation. The proposed IS strategy will critically analyze gaps in the ability of the current IS strategy (if one exists) to deliver on the business objectives as well as derive new information systems and technologies that bests delivers on the organization’s vision and mission. It will propose ways in which IS/IT can be strategically utilized in the company to out-compete rivals and presents a high level implementation plan. Lastly, it will propose an
· Alignment framework to enable us determine the extent to which the new IS strategy will support the company’s business objectives.
· IS Planning and Implementation
Huge investments in IT without a commensurate impact on business performance are one of the many challenges facing manufacturing companies’ world over. Given the myriads of problems facing companies in Nigeria, the concern of investment justification in IT seems escalated and is currently manifesting in reversals of some management decisions taken in the hype of IT era. From our experience in consulting for manufacturing companies in Nigeria, information technology applications have been introduced in some manufacturing companies, but mostly in an uncoordinated way without long-term integration plans. It is also believed that in these companies where ICT have been introduced, individual departments introduced computers and purchased/developed software to support their own departmental operations. This fragmented approach perhaps divided the company into small and almost autonomous enterprises, each with the goal to deploy ICT to make their departments and its associated activities work more efficiently. It soon become clear that the smooth transfer of information among platforms and across functions in the organization was difficult, if at all possible.
· Our consulting exercise will enable you plan your investments in IT and ensure successful implementation in order to deliver your business objectives. We are confident that you will not regret giving us the challenge of advising and planning your information systems acquisition and use.
In IT, the idea of anything shutting down business—even for a day—is terrifying. Downtime costs money, and there are areas of the business that must stay running despite a disaster, natural or man-made. The challenge for IT managers is prioritization: determining which areas of the business must stay operational and which can afford to be down. We know that the company will lose money if revenue-generating areas can't function, but how much money? We know that without access to tools and resources, marketing and human resources are less productive, but how much less productive?
Knowing which areas of the business need to get up and running first after a system goes down can mean the difference between survival and extinction. We can help your organisation conduct a Business Impact Analysis (BIA) to highlight which areas of the business are most critical—either because they directly generate revenue or the company depends on them for successful day-to-day operation. As part of services we render in IT security, we can also help you conduct a vulnerability assessment, develop a risk management framework as well as a Business Continuity Plan (BCP). To this extent, we have provided consultancy services to leading Microfinance Institutions (MFI) and Microfinance Banks (MFBs) in Africa and Asia in the areas of Business Continuity Planning, Disaster Recovery Planning and the development of robust security architectures/frameworks.
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